The customer has 30 days to return the order without having to indicate the reason, which period is counted from the day the order is received by the customer. If for any reason, the user is not satisfied with an order, the item may be returned within 30 days, for size change or refund.

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All transport costs will be paid by Dikamar.

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Any product purchased from the online store that reveals serious defects, insufficient elements, or anomaly or damage caused by transportation can be exchanged and refunded within a maximum period of 30 days.

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In any of the situations described, you should contact Dikamar by calling 00351 236 244 580 or email (geral@dikamar.com or marketing@dikamar.com) or chat available at the online store.

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In the case of returns, the refund will always be made by bank transfer.

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6.1. Return Instructions

The user must contact us by phone 00351 236 244 580 or email (geral@dikamar.com or marketing@dikamar.com) or online chat, within 30 days, counting from the delivery date, and indicate the order number, product reference and reason for the return. Any customs duties, taxes, or additional charges that you may have will not be refunded by us.

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In case of return of all or part of the order, Dikamar will return the amount paid by the user.

The user can choose between two forms of return:

Exchange

Items may be exchanged for another item of equal or greater value (if you choose an item of greater value you will receive a message or e-mail with the information to proceed with the payment of the surcharge). In the case of an exchange, we do not charge additional costs for shipping the new item. As soon as the items to be exchanged are received and verified, the new item will be shipped immediately. As with returns, all Customs Duties, taxes, or additional costs that the user may incur will not be refunded by us in the event of an exchange of items.

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Refund

Refunds will be processed once the returned items have been received and verified, via bank transfer. In refunds to intra-Community countries, VAT will also be refunded.

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Exchanges and returns must arrive at our facilities within 15 days of dispatch and subject to the following conditions:

• Items must be returned with all original labels, packaging, and other accessories sent with the order.

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• Returns must be packaged in the original box.

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• In the case of defective items or incorrect goods, the user must follow the instructions above. 

• We do not accept the return of articles that do not respect the procedures of the terms and conditions of the return policies. Such items will be returned to the sender, to the address of the original shipment.

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6.2. Damage Caused by Transport / Defective Items

Returning defective items will only be accepted if the items are already defective at the time of delivery to the user. Dikamar carefully checks all items before proceeding with their shipment to detect any defects in the items. In this regard, we reserve the right to request photographic support for defective items or goods sent incorrectly, before authorizing their return. All items returned as defective, will be properly inspected upon receipt and all items subject to wear considered normal, will not be considered defective.

 

Defective items will be exchanged for an identical item, subject to availability. If the user does not want a replacement item to be sent, he/she must make that request by calling 00351 236 244 580 or by email geral@dikamar.com or marketing@dikamar.com.

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The return of defective items must be requested within 15 days of receipt. Refunds for defective items will take place within 30 days of receiving returned items. If it is not possible to replace the defective item, we will refund the amount paid by bank transfer, in the same amount paid by the user.

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6.3. Returns and Exchanges of Items with Balance or Promotion

Returns and exchanges are applicable to items with a balance (items with price reduction) or Promotion.

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